Data Privacy - Galaxy Pack

Privacy Policy

Updated on 2024-06-04

Galaxy Pack (“we”, “us”, “our” or “our”) is committed to protecting your privacy. This Privacy Policy explains how Galaxy Pack collects, uses and discloses your personal information.

This Privacy Policy applies to our website, https://galaxypack.co/ and its associated subdomains (collectively, our “Service”) together with our application, Galaxy Pack . By accessing or using our Service, you indicate that you have read, understand and agree to our collection, storage, use and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.

Definitions and Key Terms

To help explain things as clearly as possible in this Privacy Policy, whenever reference is made to any of these terms, they are strictly defined as follows any of these terms are referred to, they are strictly defined as:

Cookie: small amount of data generated by a website and stored by your web browser. It is used to
identify your browser, provide analytics, remember information about you, such as your language preference or login information.
login information.
Company: when this policy mentions “Company”, “we”, “us”, “us” or “our”, it refers to GALAXY PACK SAS
(CALLE 7# 69F-11 ), which is responsible for your information under this Privacy Policy.
Platform: Galaxy Pack’s Internet website, web application or public-facing digital application.
Country: where Galaxy Pack or the owners/founders of Galaxy Pack is located, in this case it is Colombia.
Client: refers to the company, organization or person who registers to use the Galaxy Pack Service to manage the relationship with its consumers or users of Galaxy Pack.
Relationships with its consumers or users of the service.
Device: any device connected to the Internet, such as a phone, tablet, computer, or any other device
that can be used to visit Galaxy Pack and use the Services.
IP address: Each device connected to the Internet is assigned a number known as an Internet Protocol (IP) address.
Internet Protocol (IP) address. These numbers are generally assigned in geographic blocks. Often, an IP address can be used to identify the location from which a device connects to the Internet.
IP address can often be used to identify the location from which a device connects to the Internet.
Personnel: refers to those persons who are employed by Galaxy Pack or are under contract to perform a service on behalf of one of the parties.
service on behalf of one of the parties.
Personal Data: any information that directly, indirectly or in connection with other information, including a personal identification number, allows for the identification of a person.
personal identification number, allows the identification of a natural person.
Service: means the service provided by Galaxy Pack as described in the relative terms (if available) and
on this platform.
Third Parties: refers to advertisers, contest sponsors, promotional and marketing partners, and others that
provide our content or whose products or services we believe may be of interest to you.
Website: Galaxy Pack’s website, which can be accessed through this URL: https://galaxypack.co/
You: a person or entity that is registered with Galaxy Pack to use the Services.

What information do we collect?

We collect information from you when you visit our platform, register on our site, place an order, subscribe to our newsletter, respond to a survey or complete a form. our newsletter, respond to a survey or complete a form.

Name / user name
Telephone numbers
Email addresses
Mailing Addresses

We also collect information from mobile devices for a better user experience, although these features are completely optional:

Location (GPS): location data helps create an accurate representation of your interests, and this can be used to drive more targeted and relevant ads to potential customers.
used to bring more targeted and relevant ads to potential customers.
Phonebook (contact list): your contact list makes the platform much easier for the user to use, as accessing your contacts from the
user, as accessing your contacts from within the application saves you tons of time.

How do we use the information we collect?

Any of the information we collect from you may be used in one of the following ways:

To personalize your experience (your information helps us to better respond to your individual needs)
To improve our platform (we continually strive to improve what our platform offers based on the information and feedback we receive from you).
based on the information and feedback we receive from you)
To improve customer service (your information helps us respond more effectively to your customer service requests and support needs).
customer service and support needs)
To process transactions
To administer a contest, promotion, survey or other site feature
To send periodic emails

When does Galaxy Pack use end-user information end-user information?

Galaxy Pack will collect end-user data necessary to provide Galaxy Pack services to our customers.

End users may voluntarily provide us with information that they have made available on social networking websites. If you provide us with such information, we may collect publicly available information from the social networking websites you have indicated. You can control the amount of information that social networking websites make public by visiting these websites and changing your privacy settings.

When does Galaxy Pack use third-party customer information?

We receive information from third parties when you communicate with us. For example, when you send us your email address to show interest in becoming a Galaxy Pack customer, we receive information from a third party that provides automated fraud detection services to Galaxy Pack. Occasionally, we also collect information that is made publicly available on Galaxy Pack’s websites. publicly available on social networking websites. You can control the amount of information that social networking websites make public by visiting these websites and changing your privacy settings.

Do we share the information we collect with third parties? third parties?

We may share the information we collect, both personal and non-personal, with third parties such as advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we believe may be of interest to you. We may also share it with our current and future affiliated companies and business partners, and if we are involved in a merger, asset sale or other business reorganization, we may also share or transfer your personal and non-personal information to our successors in interest.

We may engage trusted third party service providers to perform functions and provide services to us, such as hosting and maintaining our servers and the Platform, database storage and management, email management, storage marketing, credit card processing, servicing and fulfilling orders for products and services you may purchase through the Platform. We may share your personal information, and possibly some non-personal information, with these third parties to enable them to perform these services for us and for you.

We may share portions of our log file data, including IP addresses, for analytical purposes with third parties, such as web analytics partners, application developers and advertising networks. If your IP address is shared, it may be used to estimate general location and other technology data, such as connection speed, whether you visited the Platform at a shared location, and the type of device used to visit the Platform. They may aggregate information about our advertising and what you see on the platform and then provide audits, research and reports for us and our advertisers.

We may also disclose personal and non-personal information about you to the government, law enforcement officials or private third parties as we deem, in our sole discretion, necessary or appropriate to respond to claims, legal process (including subpoenas), to protect our rights and interests or those of a third party, the safety of the public or any person, to prevent or stop any illegal, unethical or legally actionable activity, or to comply with applicable court orders, laws, rules and regulations.

Where and when is customer and end-user information collected?

Galaxy Pack will collect the personal information you submit to us. We may also receive personal information about you from third parties as described above.

How do we use your email address?

By submitting your email address on this platform, you agree to receive emails from us. You may unsubscribe from any of these email lists at any time by clicking on the opt-out link or other unsubscribe option included in the respective email. We only send emails to people who have authorized us to contact them, either directly or through a third party. We do not send unsolicited commercial e-mail, because we hate spam as much as you do. By submitting your email address, you also agree to allow us to use your email address for customer audience targeting on sites like Facebook, where we display personalized advertising to specific people who have opted in to receive communications from us. Email addresses submitted only through the order processing page will be used for the sole purpose of sending you information and updates related to your order. However, if you have provided us with the same email address through another method, we may use it for any of the purposes set forth in this Policy. Note: If at any time you wish to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How long do we keep your information?

We retain your information only as long as we need it to provide Galaxy Pack to you and to fulfill the purposes described in this policy. This is also the case for anyone with whom we share your information and who performs services on our behalf. When we no longer need to use your information and it is no longer necessary for us to retain it to comply with our legal or regulatory obligations, we will delete it from our systems or de-identify it so that we cannot identify you.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order, enter, submit or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and they are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) is never archived. However, we cannot guarantee the absolute security of any information you transmit to Galaxy Pack or warrant that your information on the service will not be accessed, disclosed, altered or destroyed by a breach of any of our physical, technical or managerial safeguards.

Could my information be transferred to other countries?

Galaxy Pack is incorporated in Colombia. Information collected through our website, through direct interactions with you or from the use of our support services may be transferred from time to time to our offices or personnel, or to third parties, located around the world, and may be viewed and hosted anywhere in the world, including countries that may not have laws of general applicability governing the use and transfer of such data. To the fullest extent permitted by applicable law, by using any of the foregoing, you voluntarily consent to the cross-border transfer and hosting of such information.

Is the information collected through the Galaxy Pack Service secure?

We take precautions to protect the security of your information. We have physical, electronic and managerial procedures in place to help safeguard, prevent unauthorized access, maintain data security and correctly use your information. However, neither people nor security systems, including encryption systems, are infallible. In addition, people can commit intentional crimes, make mistakes or fail to follow policies. Therefore, while we make all reasonable efforts to protect your personal information, we cannot guarantee its absolute security. If applicable law imposes any unwaivable duty to protect your personal information, you agree that willful misconduct will be the standard used to measure our compliance with that duty.

Can I update or correct my information?

The rights you have to request updates or corrections to information Galaxy Pack collects depend on your relationship with Galaxy Pack. Staff may update or correct your information as detailed in our internal company employment policies.

Customers have the right to request restriction of certain uses and disclosures of personally identifiable information as follows. You may contact us to (1) update or correct your personally identifiable information, (2) change your preferences with respect to communications and other information you receive from us, or (3) delete personally identifiable information maintained about you in our system (subject to the next paragraph) by terminating your account. Such updates, corrections, changes and deletions will have no effect on other information we maintain or information we have provided to third parties in accordance with this Privacy Policy prior to such update, correction, change or deletion. To protect your privacy and security, we may take reasonable steps (such as requiring a unique password) to verify your identity before granting you access to your profile or making corrections. You are responsible for maintaining the secrecy of your unique password and account information at all times.

You should be aware that it is not technologically possible to remove each and every record of the information you have provided to us from our system. The need to back up our systems to protect information from inadvertent loss means that a copy of your information may exist in a non-erasable form that will be difficult or impossible for us to locate. Immediately upon receipt of your request, all personal information stored in databases we actively use and other readily searchable means will be updated, corrected, changed or deleted, as appropriate, as soon as and to the extent reasonably and technically possible.

If you are an end user and wish to update, delete or receive any information we have about you, you may do so by contacting the organization of which you are a customer.

Staff

If you are a Galaxy Pack worker or applicant, we collect the information you voluntarily provide to us. We use the information collected for human resources purposes to administer employee benefits and screen applicants.

You may contact us to (1) update or correct your information, (2) change your preferences regarding communications and other information you receive from us, or (3) receive a record of the information we have about you. Such updates, corrections, changes and deletions will have no effect on other information we maintain or information we have provided to third parties in accordance with this Privacy Policy prior to such update, correction, change or deletion.

Sale of Business

We reserve the right to transfer information to a third party in the event of a sale, merger or other transfer of all or substantially all of the assets of Galaxy Pack or any of its corporate affiliates (as defined herein), or the portion of Galaxy Pack or any of its corporate Affiliates to which the Service relates, or in the event that we discontinue our business or file a petition or have filed a petition against us in bankruptcy, reorganization or similar proceeding, provided that the third party agrees to adhere to the terms of this Privacy Policy.

Affiliates

We may disclose information (including Personal Information) about you to our Corporate Affiliates. For purposes of this Privacy Policy, “Corporate Affiliate” means any person or entity that directly or indirectly controls, is controlled by or is under common control with Galaxy Pack , whether by ownership or otherwise. Any information relating to you that we provide to our Corporate Affiliates will be treated by such Corporate Affiliates in accordance with the terms of this Privacy Policy.

Governing Law

This Privacy Policy is governed by the laws of Colombia without regard to its conflict of laws provision. You consent to the exclusive jurisdiction of the courts in connection with any action or dispute arising between the parties under or in connection with this Privacy Policy, except those persons who may be entitled to bring claims under the Privacy Shield or the Swiss-American framework.

The laws of Colombia, excluding its conflicts of laws, will govern this Agreement and your use of the Platform. Your use of the Platform may also be subject to other local, state, national or international laws.

By using Galaxy Pack or communicating with us directly, you signify your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, you should not interact with our website or use our services. Your continued use of the website, direct interaction with us or following the posting of changes to this Privacy Policy that do not materially affect the use or disclosure of your personal information will mean that you accept those changes.

Your consent

We have updated our Privacy Policy to provide you with full transparency about what is stated when you visit our site and how it is used. By using our platform, registering an account or making a purchase, you hereby accept our Privacy Policy and agree to its terms.

Links to other Web Sites

This Privacy Policy applies only to the Services. The Services may contain links to other websites that Galaxy Pack does not operate or control. We are not responsible for the content, accuracy or opinions expressed on such websites, and such websites are not investigated, monitored or checked for accuracy or completeness by us. Please remember that when you use a link to go from the Services to another website, our Privacy Policy is no longer in effect. Your browsing and interaction on any other website, including those that have a link on our platform, are subject to that website’s own rules and policies. Such third parties may use their own cookies or other methods to collect information about you.

Cookies

Galaxy Pack uses “cookies” to identify the areas of our website that you have visited. A cookie is a small piece of data that your web browser stores on your computer or mobile device. We use cookies to improve the performance and functionality of our platform, but they are not essential to its use. However, without these cookies, certain features, such as videos, may not be available or you may be asked to enter your login details each time you visit the platform, as we would not be able to remember that you were previously logged in. Most web browsers can be set to disable the use of cookies. However, if you disable cookies, you may not be able to access the functionality of our website properly or at all. We never place personally identifiable information in cookies.

Blocking and disabling Cookies and similar technologies

Wherever you are, you can also set your browser to block cookies and similar technologies, but this action may block our essential cookies and prevent our website from working properly, and you may not be able to use all of its features and services in full. You should also be aware that you may also lose saved information (e.g. saved login details, site preferences) if you block cookies in your browser. Different browsers provide you with different controls. Disabling a cookie or a category of cookie does not remove the cookie from your browser, you will need to do this yourself from your browser, you should visit your browser’s help menu for more information.

Children's Privacy

We do not target anyone under the age of 13. We do not collect personally identifiable information from anyone under 13 years of age. If you are a parent or guardian and you know that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from anyone under the age of 13 without verification of parental consent, we take steps to delete that information from our servers.

Changes to our Privacy Policy

We may change our Service and our policies, and we may need to make changes to this Privacy Policy to accurately reflect our Service and our policies. Unless otherwise required by law, we will notify you (for example, through our Service) before we make changes to this Privacy Policy and give you an opportunity to review them before they become effective. Thereafter, if you continue to use the Service, you will be subject to the updated Privacy Policy. If you do not wish to accept this or any updated Privacy Policy, you may delete your account.

Third party services

We may display, include or make available third party content (including data, information, applications and other product services) or provide links to third party websites or services (“Third Party Services”).

You acknowledge and agree that Galaxy Pack shall not be responsible or liable for any Third Party Services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality or any other aspect thereof. Galaxy Pack does not assume and shall have no obligation or liability to you or any other person or entity for any Third Party Services.

Third Party Services and links to Third Party Services are provided solely for your convenience and are accessed and used by you entirely at your own risk and subject to the terms and conditions of such third parties.

Facebook Pixel

Facebook pixel is an analytics tool that allows you to measure the effectiveness of your advertising by understanding the actions people take on your website. You can use the pixel to: Ensure that your ads are shown to the right people. Facebook pixel may collect information from your device when you use the service. Facebook pixel collects information that is stored in accordance with its Privacy Policy.

Tracking Technologies

Google Maps API
Google Maps API is a robust tool that can be used to create a custom map, search map, logging functions, show live data sync with location, plan routes or create a mashup, just to name a few.
-The Google Maps API may collect information from you and your device for security purposes.
-The Google Maps API collects information that is maintained in accordance with its Privacy Policy.
Cookies
We use Cookies to improve the performance and functionality of our platform, but they are not essential to its use. However, without these cookies, certain features, such as videos, may not be available or you may be asked to enter your login details each time you visit the platform, as we would not be able to remember that you were previously logged in.
Sessions
$name uses “Sessions” to identify the areas of our website that you have visited. A session is a small
piece of data that your web browser stores on your computer or mobile device.

Information on the General Data Protection Regulation (GDPR)

We may collect and use information from you if you are from the European Economic Area (EEA), and in this section of our Privacy Policy we will explain exactly how and why this data is collected, and how we keep it protected from replication or misuse.

What is GDPR?

GDPR is an EU-wide privacy and data protection law that regulates how companies protect the data of EU residents and improves the control EU residents have over their personal data.

The GDPR is relevant to any company operating globally and not just EU-based companies and EU residents. Our customers’ data is important no matter where it is located, so we have implemented GDPR controls as our gold standard for all our operations worldwide.

What is Personal Data?

Any data that relates to an identifiable or identifiable individual. The GDPR covers a broad spectrum of information that could be used on its own or in combination with other pieces of information to identify an individual. Personal data goes beyond a person’s name or email address. Examples include financial information, political opinions, genetic data, biometric data, IP addresses, physical address, sexual orientation and ethnicity.

Data protection principles include requirements such as:

Personal data collected should be processed in a fair, lawful and transparent manner and should only be used in a way that a person would reasonably expect.
Personal data should only be collected to fulfill a specific purpose and should only be used for that purpose. Organizations should specify why they need personal data when they collect it.
Personal data should not be kept longer than necessary to fulfill its purpose.
Individuals covered by the GDPR have the right to access their own personal data. They can also request a copy of their data and have their data updated, deleted, restricted or moved to another organization.

Why is the GDPR important?

RGPD adds some new requirements regarding how companies must protect the personal data of the individuals they collect and process. It also raises the stakes for compliance by increasing enforcement and imposing greater fines for non-compliance. Beyond these facts, it’s simply the right thing to do. At Galaxy Pack we firmly believe that the privacy of your data is very important and we already have robust security and privacy practices in place that go above and beyond the requirements of this new regulation.

Individual rights of the data subject: access, portability and erasure of data

We are committed to helping our customers comply with the data subject rights requirements of GDPR. Galaxy Pack processes or stores all personal data at DPA compliant and fully vetted providers. We store all conversations and personal data for up to 6 years, unless your account is deleted. In which case, we delete all data in accordance with our Terms of Service and Privacy Policy, but will not retain it for more than 60 days.

We realize that if you work with EU customers, you must be able to provide them with the ability to access, update, retrieve and delete personal data. We have been set up as self-service from the beginning and have always given you access to your data and your customers’ data. Our customer support team is here to answer any questions you may have about working with the API.

California Residents

The California Consumer Privacy Act (CCPA) requires us to disclose the categories of Personal Information we collect and how we use it, the categories of sources from which we collect Personal Information, and the third parties with whom we share it, which we have explained above.

We are also required to communicate information about the rights California residents have under California law.
California law. You may exercise the following rights:

Right to Know and Access. You may submit a verifiable request for information regarding: (1) categories of Personal Information we collect, use or share; (2) purposes for which we collect or use categories of Personal Information; (3) categories of sources from which we collect Personal Information; and (4) specific pieces of Personal Information we have collected about you.
Right to Equal Service. We will not discriminate against you if you exercise your privacy rights.
Right to delete. You may submit a verifiable request to close your account and we will delete Personal Information we have collected about you. about you that we have collected.
Request that a company that sells a consumer’s personal information not sell the consumer’s personal information. consumer’s personal information.

If you make a request, we have one month to respond to you. If you wish to exercise any of these rights, please contact us.

We do not sell our users’ personal information.

For more information about these rights, please contact us.

California Online Privacy Protection Act (CalOPPA)

CalOPPA requires us to disclose the categories of personal information we collect and how we use it, the categories of sources from which we collect personal information, and the third parties with whom we share it, which we explained above.

CalOPPA users have the following rights:

Right to Know and Access. You may submit a verifiable request for information regarding: (1) categories of Personal Information we collect, use or share; (2) purposes for which we collect or use categories of Personal Information; (3) categories of sources from which we collect Personal Information; and (4) specific pieces of Personal Information we have collected about you.
Right to Equal Service. We will not discriminate against you if you exercise your privacy rights.
Right to delete. You may submit a verifiable request to close your account and we will delete Personal Information we have collected about you.
Right to request that a company that sells a consumer’s personal information not sell the consumer’s personal information.